1. Introduction and Acceptance of Terms

Welcome to Diocha. These Terms and Conditions (“Terms”) govern your access to and use of the Diocha platform, including our website, web application, and mobile application (collectively, the “Platform”). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Platform.

These Terms apply to all users of the Platform, including vehicle owners (“Customers”) and car care service professionals — whether mobile or fixed-location — (“Providers”). Certain provisions apply specifically to one user type and are indicated accordingly.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Platform” means the Diocha website, web application, and mobile application, including all features, tools, and services offered therein.
• “Customer” means any individual or entity that registers on the Platform to browse, book, or receive car care services.
• “Provider” means any individual or business — including mobile service operators and fixed-location facilities — registered on the Platform to offer car care services.
• “Service” means any car care service listed, booked, or fulfilled through the Platform, including but not limited to detailing, washing, maintenance, and inspection services.
• “Booking” means a confirmed appointment or service request made by a Customer and accepted by a Provider through the Platform.
• “Diocha,” “we,” “us,” or “our” refers to Diocha, LLC and its affiliates.

3. Eligibility and Account Registration

To use the Platform, you must be at least 18 years of age and capable of entering into a legally binding agreement. By registering an account, you represent and warrant that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Diocha reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent or harmful conduct.

4. Platform Services and Role of Diocha

Diocha operates as a technology marketplace that connects Customers with Providers. Diocha is not itself a car care service provider and does not employ Providers. The Platform facilitates the discovery, booking, and management of car care services — it does not guarantee the quality, safety, or outcome of any Service delivered by a Provider.

Providers on the Platform may include:

• Mobile service professionals who travel to a Customer’s specified location to perform services.
• Fixed-location facilities such as detail shops, car washes, or auto care centers that Customers visit at a scheduled time.

Diocha uses AI-powered tools to assist with scheduling, provider matching, and service recommendations. These tools are provided as a convenience and do not constitute a guarantee of availability, pricing, or service outcome.

5. Bookings, Scheduling, and Service Agreements

When a Customer submits a Booking request and a Provider confirms it, a service agreement is formed directly between the Customer and the Provider. Diocha is not a party to that agreement. Customers are responsible for providing accurate vehicle information, service location, and any access instructions required for the appointment.

Diocha’s platform provides real-time scheduling, appointment tracking, and service history tools. Use of these tools does not alter the direct nature of the Customer-Provider relationship.

6. Cancellation and No-Show Policy

6.1 Customer Cancellations

Customers may cancel a Booking subject to the following policy:

• Cancellations made more than 24 hours before the scheduled appointment: No charge.
• Cancellations made between 2 and 24 hours before the scheduled appointment: A cancellation fee of 50% of the booked service value will be charged.
• Cancellations made less than 2 hours before the scheduled appointment, or failure to appear: A no-show fee equal to 100% of the booked service value will be charged.

6.2 Provider-Specific Cancellation Windows

Fixed-location Providers may configure a custom cancellation window within the parameters permitted by Diocha (up to 48 hours). Any Provider-specific policy will be disclosed to the Customer at the time of booking. Mobile Providers are subject to the standard policy outlined in Section 6.1.

6.3 No-Show Forgiveness

Each Customer is entitled to one no-show fee waiver per calendar year, applied automatically to their first qualifying no-show event. Subsequent no-show events in the same calendar year will be charged in accordance with this policy.

6.4 Repeat No-Show Customers

Customers with a documented pattern of no-show behavior may be required to prepay for future Bookings or may have their access to the Platform restricted at Diocha’s discretion.

7. Payments, Fees, and Refunds

All payments for Services are processed through the Diocha Platform. Pricing for Services is set by Providers and displayed at the time of booking. Diocha may charge a platform service fee, which will be disclosed prior to checkout.

Refunds for completed Services are subject to the Provider’s individual refund policy. For Services that were not rendered due to Provider cancellation, Customers will receive a full refund. Diocha does not guarantee refunds for disputes related to service quality; such disputes should be submitted through the Platform’s resolution process.

8. Provider Obligations and Conduct

Providers agree to:

• Maintain accurate and up-to-date profiles, including service offerings, pricing, availability, and location information.
• Hold all required licenses, certifications, and insurance as required by applicable law.
• Arrive on time for scheduled appointments or notify Customers promptly of any delays.
• Deliver services in a professional, safe, and workmanlike manner.
• Comply with all applicable federal, state, and local laws and regulations.

Providers who are fixed-location facilities are additionally responsible for ensuring their premises meet applicable safety and accessibility standards.

9. Customer Obligations and Conduct

Customers agree to:

• Provide accurate vehicle information, including make, model, year, and condition relevant to the requested service.
• Ensure the vehicle is accessible and available at the scheduled time and location.
• Treat Providers with respect and professionalism.
• Not misuse the Platform to submit fraudulent bookings, false reviews, or abusive communications.

10. Reviews and Ratings

The Platform allows Customers and Providers to leave reviews and ratings following a completed Service. Reviews must be honest, accurate, and based on direct experience. Diocha reserves the right to remove reviews that contain false information, offensive language, or that violate these Terms. Reviews are not endorsed by Diocha and reflect the opinions of individual users.

11. Intellectual Property

All content, trademarks, logos, software, and technology on the Platform are the property of Diocha or its licensors and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Platform content without prior written consent from Diocha.

12. Privacy and Data Use

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy. Diocha uses platform data, including booking history and usage patterns, to improve the Platform’s AI-powered features, subject to applicable data protection laws.

13. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. DIOCHA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. TO THE FULLEST EXTENT PERMITTED BY LAW, DIOCHA DISCLAIMS ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR ANY SERVICES OBTAINED THROUGH IT.

DIOCHA’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO DIOCHA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

14. Indemnification

You agree to indemnify, defend, and hold harmless Diocha and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

Diocha reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to Diocha, other users, or third parties. You may terminate your account at any time by contacting us at support@diocha.com. Termination does not relieve you of obligations incurred prior to termination.

16. Mobile App Store Terms — Apple App Store and Google Play

The Diocha application (the “App”) is made available through both the Apple App Store and the Google Play Store. The following terms apply in addition to all other provisions of these Terms and Conditions, depending on the platform through which you download or access the App. In all cases, the agreement for your use of the App is between you and Diocha only, and not with Apple, Inc. (“Apple”) or Google LLC (“Google”).

16.1 Apple App Store — iOS and macOS

Adoption of Apple’s Standard EULA. Diocha hereby explicitly adopts Apple’s standard Licensed Application End User License Agreement (“Apple EULA”) as the end user license agreement for the App on iOS and macOS devices. The Apple EULA is incorporated into these Terms by reference and is available at: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. In the event of a conflict between these Terms and the Apple EULA with respect to your use of the App on an Apple device, the Apple EULA shall govern solely to the extent of such conflict.

Acknowledgment of Apple’s Role. You acknowledge and agree that: (a) these Terms are concluded between you and Diocha only, and not with Apple; (b) Apple is not responsible for the App or its content; (c) Apple has no obligation to furnish any maintenance or support services with respect to the App; (d) Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App; and (e) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Scope of License. The license granted to you for the App on Apple devices is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in Apple’s App Store Terms of Service.

Maintenance and Support. Diocha is solely responsible for providing maintenance and support services for the App on Apple devices, as specified in these Terms or as required under applicable law. Apple has no obligation to provide any such services.

Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for the App (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are the sole responsibility of Diocha.

Product Claims and Intellectual Property. Diocha, not Apple, is responsible for addressing any product liability claims, regulatory compliance claims, consumer protection claims, and any third-party intellectual property infringement claims relating to the App or your use of it. Diocha will be solely responsible for the investigation, defense, settlement, and discharge of any such claims.

16.2 Google Play Store — Android

Google Play Terms of Service. Your download and use of the App through the Google Play Store is also subject to Google’s Google Play Terms of Service, available at: https://play.google.com/intl/en_us/about/play-terms/. These Terms supplement and do not replace Google’s terms. In the event of a conflict between these Terms and Google’s terms with respect to your use of the App on an Android device, Google’s terms shall govern solely to the extent of such conflict.

Acknowledgment of Google’s Role. You acknowledge and agree that: (a) these Terms are concluded between you and Diocha only, and not with Google; (b) Google is not responsible for the App or its content; (c) Google has no obligation to furnish any maintenance or support services with respect to the App; and (d) Google is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App.

Scope of License. The license granted to you for the App on Android devices is a limited, non-exclusive, non-transferable license to install and use the App on Android devices that you own or control, subject to these Terms and the Google Play Terms of Service.

Maintenance, Support, and Warranty. Diocha is solely responsible for providing maintenance, support, and warranty remedies for the App on Android devices. Google has no obligation to provide any such services. Any claims related to warranty, product liability, regulatory compliance, consumer protection, or intellectual property infringement relating to the App are the sole responsibility of Diocha.

Data Safety and Permissions. The App may request access to certain device permissions on Android (such as location, camera, or notifications) as disclosed in the Google Play Data Safety section for the App and in our Privacy Policy. You may manage these permissions through your device settings at any time. Diocha’s data practices are governed exclusively by our Privacy Policy, which is incorporated into these Terms by reference.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Arlington, Virginia.

18. Modifications to These Terms

Diocha reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the effective date at the top of this document and, where appropriate, by sending an email notification to registered users. Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes.

19. Contact Information

If you have questions or concerns about these Terms, please contact us at:

Diocha, LLC

Email: legal@diocha.com

Support: support@diocha.com

Website: www.diocha.com